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Concept information

social science subjects > health and social care > health care management > marketing and customer value > perceptual gaps in services quality

Terme préférentiel

perceptual gaps in services quality  

Définition(s)

  • Health care quality is ultimately in the eye of the beholder. The concept of quality in health care has continued to advance and change as providers, consumers, regulatory agencies, and payer groups have maintained their interest in the topic, but it is the understanding of quality from the customer perspective that is currently emerging as a critical issue in health services delivery. [Source: Encyclopedia of Health Care Management; Perceptual Gaps in Services Quality]

Concept(s) générique(s)

Appartient au groupe

URI

http://data.loterre.fr/ark:/67375/N9J-P2W9CMTV-4

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