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... > social science subjects > psychology > applied psychology > industrial psychology > organizational structure, design, and change > total quality management
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social science subjects > business and management > management settings > quality management > total quality management
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... > social science subjects > politics and international relations > governance > administration > public administration > performance management > quality management > total quality management
... > social science subjects > business and management > management settings > business management > governance > administration > public administration > performance management > quality management > total quality management
... > social science subjects > politics and international relations > governance > public administration > performance management > quality management > total quality management
... > social science subjects > business and management > management settings > business management > governance > public administration > performance management > quality management > total quality management
... > social science subjects > business and management > management settings > performance management > quality management > total quality management
... > social science subjects > business and management > human resource management > performance management > quality management > total quality management
social science subjects > business and management > operations management > quality management > total quality management
... > social science subjects > business and management > manufacturing and operations > operations management > quality management > total quality management
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... > social science subjects > health and social care > health services > health service administration > quality of health care > health care quality assurance > total quality management
... > social science subjects > health and social care > health care management > health care facilities, manpower, and services > health services > health service administration > quality of health care > health care quality assurance > total quality management
... > social science subjects > health and social care > health occupations > health service administration > quality of health care > health care quality assurance > total quality management
... > social science subjects > health and social care > health care quality, access, and evaluation > health services research > quality and safety of care > quality of health care > health care quality assurance > total quality management
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social science subjects > business and management > business ethics > information ethics > total quality management
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... > social science subjects > psychology > behavior mechanisms > human development > schools > educational process: school perspectives > management systems > total quality management
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Término preferido

total quality management  

Definición

  • Total quality management (TQM) is a management philosophy and practice that aims to meet and exceed customers' expectations through continuous improvement of processes, the involvement of employees, and a quality-driven leadership vision. From its relatively humble beginnings at the start of the 1980s, TQM became, in the early 1990s, the most established managerial innovation: It was so widely proselytized, with such fervor, that it managed to cross national cultures, state ideologies, forms of ownership, and industrial sectors. [Source: International Encyclopedia of Organization Studies; Total Quality Management]

Concepto genérico

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URI

http://data.loterre.fr/ark:/67375/N9J-M4TJ9MF7-Q

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