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critical incident technique  

Definición

  • The critical incident technique is a research process that invites respondents to identify events (incidents) they deem significant (critical) for a particular purpose, typically associated with job performance within an occupation. Researchers use data from participants' accounts to form categories of behaviors that contribute to the success or failure of a given purpose. [Source: Encyclopedia of Industrial and Organizational Psychology; Critical Incident Technique]

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http://data.loterre.fr/ark:/67375/N9J-CKGS9LXC-N

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