Concept information
Preferred term
zero defects
Definition(s)
- A philosophy that aims to produce goods that are 100% perfect. Developed in the early 1960s in the United States by Philip Crosby, zero defects has the aim of eliminating the smallest defects at all levels. [Source: Dictionary of Strategy: Strategic Management A-Z; Zero Defects]
Broader concept(s)
Belongs to group
URI
http://data.loterre.fr/ark:/67375/N9J-CX4STQW2-7
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